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ERIC Number: EJ1072622
Record Type: Journal
Publication Date: 2015
Pages: 5
Abstractor: As Provided
ISSN: ISSN-1055-3096
EISSN: N/A Opportunity out of Disaster. Teaching Case
Cundiff, Jacob; McCallum, Taylor; Rich, Andrew; Truax, Michael; Ward, Tamara; Havelka, Douglas
Journal of Information Systems Education, v25 n4 p289-293 Fall 2015
The launch of, the website of the Affordable Care Act (AKA Obamacare), was a major public relations disaster for the Obama administration. This case examines some of the factors that contributed to the failure of the launch and then details how Optum, an information technology service provider, considered the opportunity provided by the failure. The case provides examples of both good and bad IT management processes and poses questions for discussion related to the evaluation of risk associated with high profile projects.
Journal of Information Systems Education. e-mail:; Web site:
Publication Type: Journal Articles; Reports - Evaluative
Education Level: Higher Education; Postsecondary Education
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: N/A
Grant or Contract Numbers: N/A