This case study provides an overview of a family outreach intervention that supports student retention in school through a school-home communication link. This intervention structure, which employs staff appropriately called parent involvement facilitators (PIFs), is one that school districts have employed to facilitate family engagement in schools and to help parents build their sense of efficacy to support their children's success in school. The intention of the PIF is to provide direct services to families whose child or children are identified as at risk of not completing high school. What has not been studied is how this outreach program works in terms of family support, especially for those in an urban setting with language complexities, and how it helps provide social capital to the family and also to the PIF in this reciprocal process of working together to help the children complete high school.