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ERIC Number: EJ1066196
Record Type: Journal
Publication Date: 2013-Sep
Pages: 12
Abstractor: As Provided
ISSN: ISSN-0010-0870
Where Do We Go from Here? Informing Academic Library Staffing through Reference Transaction Analysis
Bishop, Bradley Wade; Bartlett, Jennifer A.
College & Research Libraries, v74 n5 p489-500 Sep 2013
This study conducted a systematic sample of every 70th reference transaction from over a three-year period and analyzed 1,852 reference transactions asked at an academic library system's fifteen face-to-face (f2f) service points as well as via telephone, e-mail, and chat. Findings indicate two-thirds of the total questions asked were location-based questions about the library. Also, 80.2 percent of location-based questions and 77.2 percent of subject-based questions were asked f2f. Analysis of location-based reference questions informs effective deployment of librarians and staff at library service points as well as the development of mobile library apps.
Association of College and Research Libraries. 50 East Huron Street, Chicago, IL 60611. e-mail:; Web site:
Publication Type: Journal Articles; Reports - Research
Education Level: Higher Education; Postsecondary Education
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: N/A
Identifiers - Location: Kentucky
Grant or Contract Numbers: N/A