ERIC Number: EJ1065539
Record Type: Journal
Publication Date: 2015-Jun
Abstractor: As Provided
Responding to Hostility: Evidence-Based Guidance for Communication during Planned Organizational Change
Campbell, Kim Sydow; Carmichael, Pierson; Naidoo, Jefrey S.
Business and Professional Communication Quarterly, v78 n2 p197-214 Jun 2015
Hostile challenges to planned organization change are common and challenging to deal with effectively. Little research has explained successful responses to such stakeholder hostility. To address this gap, we use the concept of readiness to characterize the content of hostile challenges. We also use rhetorical strategies based on speech act theory to describe options for responding to those challenges. Because change agents must choose among multiple strategies, we continue a line of research investigating relative preferences among them. Ultimately, our aim is to offer six lessons for change agents who face hostile challenges based on evidence from research.
Descriptors: Organizational Change, Resistance to Change, Psychological Patterns, Readiness, Rhetoric, Communication Strategies, Speech Acts, Theories, Change Agents, Preferences, Business Communication
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Publication Type: Journal Articles; Reports - Research
Education Level: N/A
Authoring Institution: N/A
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