ERIC Number: EJ1063928
Record Type: Journal
Publication Date: 2015
Reference Count: 17
Competency and Connection: Undergraduate Students and Effective Email Messages
Sims, Christy-Dale L.
Communication Teacher, v29 n3 p129-134 2015
Employers are struggling to fill jobs with qualified candidates because they find that the majority of college graduates lack "soft skills" such as oral and written communication, interpersonal skills, and professionalism (Carr & Stefaniak, 2012; Fischer, 2013; Tugend, 2013). Students are often more confident in their skill set and preparation for the workforce than hiring managers are (White, 2013). For instance, many millennials self-identify as technologically adept, suggesting that "they have little to learn regarding e-mail communication, despite clearly lacking computer literacy skills to support this assumption" (Lingwall & Kuehn, 2013; Oakley, Horvath, Weinberg, Bhatt, & Spallek, 2013, p. 1413; Stephens, Houser, & Cowan, 2009). This article describes introductory communication courses and those requiring email and online communication with the instructor. Course objectives include: (1) Undergraduate students will engage in class discussion; and (2) an out-of-class activity designed to improve their ability to craft professional email messages and potentially increase out-of-classroom interaction with the instructor.
Descriptors: Undergraduate Students, Electronic Mail, Communication Skills, Communication Strategies, Discussion (Teaching Technique), Learning Activities, Business Communication, Technical Writing, Teaching Methods, Educational Practices
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Publication Type: Journal Articles; Reports - Descriptive; Guides - Classroom - Teacher
Education Level: Higher Education; Postsecondary Education
Authoring Institution: N/A