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ERIC Number: EJ1063479
Record Type: Journal
Publication Date: 2015
Pages: 20
Abstractor: As Provided
Reference Count: 36
ISBN: N/A
ISSN: ISSN-1941-126X
Tools, Techniques, and Training: Results of an E-Resources Troubleshooting Survey
Rathmel, Angela; Mobley, Liisa; Pennington, Buddy; Chandler, Adam
Journal of Electronic Resources Librarianship, v27 n2 p88-107 2015
A primary role of any e-resources librarian or staff is troubleshooting electronic resources (e-resources). While much progress has been made in many areas of e-resources management (ERM) to understand the ERM lifecycle and to manage workflows, troubleshooting access remains a challenge. This collaborative study is the result of the well-received 2013 survey examining workflows from libraries large and small, with e-resources staffing ranging from one person to large consortial arrangements. The authors summarize the technological tools and products, the techniques, and the training methods libraries use to manage troubleshooting for electronic resources.
Routledge. Available from: Taylor & Francis, Ltd. 325 Chestnut Street Suite 800, Philadelphia, PA 19106. Tel: 800-354-1420; Fax: 215-625-2940; Web site: http://www.tandf.co.uk/journals
Publication Type: Journal Articles; Reports - Research
Education Level: Higher Education; Postsecondary Education
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: N/A