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ERIC Number: EJ1060507
Record Type: Journal
Publication Date: 2015-Mar
Pages: 5
Abstractor: As Provided
ISSN: EISSN-1368-1613
Uncertainty in Reference and Information Service
VanScoy, Amy
Information Research: An International Electronic Journal, v20 n1 Mar 2015
Introduction: Uncertainty is understood as an important component of the information seeking process, but it has not been explored as a component of reference and information service. Method: Interpretative phenomenological analysis was used to examine the practitioner perspective of reference and information service for eight academic research librarians in the United States. Analysis: Data were analyzed thematically according to interpretative phenomenological analysis procedures. Results: Variety and uncertainty emerged as one of the themes of experience for these practitioners. Based on the results of this study, a conceptual model is proposed for uncertainty in reference and information service. Conclusion: The conceptual model of uncertainty in reference and information service can be used for further study of the phenomenon and to contribute to a comparative sociology of uncertainty across professions. In addition, it can be used to support practitioners and to better prepare students for the uncertainties of practice. [This paper was published in: "Proceedings of ISIC: The Behaviour Conference" (Leeds, England, Sep 2-5, 2014), Part 2, Paper isicsp9.]
Thomas D. Wilson. 9 Broomfield Road, Broomhill, Sheffield, S10 2SE, UK. Web site:
Publication Type: Journal Articles; Speeches/Meeting Papers; Reports - Research
Education Level: Higher Education; Postsecondary Education
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: N/A
Grant or Contract Numbers: N/A