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ERIC Number: EJ1059694
Record Type: Journal
Publication Date: 2015-Apr
Pages: 16
Abstractor: As Provided
Reference Count: N/A
ISSN: ISSN-1531-2542
University Rankings: How Well Do They Measure Library Service Quality?
Jackson, Brian
portal: Libraries and the Academy, v15 n2 p315-330 Apr 2015
University rankings play an increasingly large role in shaping the goals of academic institutions and departments, while removing universities themselves from the evaluation process. This study compares the library-related results of two university ranking publications with scores on the LibQUAL+™ survey to identify if library service quality--as measured within the LibQUAL+™ dimensions affect of service, information control, and library as place--is related to the standings. The results suggest that some indicators used to rank universities favor libraries with more highly rated physical facilities, while largely ignoring the impact that other services have on library quality.
Johns Hopkins University Press. 2715 North Charles Street, Baltimore, MD 21218. Tel: 800-548-1784; Tel: 410-516-6987; Fax: 410-516-6968; e-mail:; Web site:
Publication Type: Journal Articles; Reports - Research
Education Level: Higher Education; Postsecondary Education
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: N/A
Identifiers - Location: Canada