ERIC Number: EJ1059694
Record Type: Journal
Publication Date: 2015-Apr
Abstractor: As Provided
Reference Count: N/A
University Rankings: How Well Do They Measure Library Service Quality?
portal: Libraries and the Academy, v15 n2 p315-330 Apr 2015
University rankings play an increasingly large role in shaping the goals of academic institutions and departments, while removing universities themselves from the evaluation process. This study compares the library-related results of two university ranking publications with scores on the LibQUAL+™ survey to identify if library service quality--as measured within the LibQUAL+™ dimensions affect of service, information control, and library as place--is related to the standings. The results suggest that some indicators used to rank universities favor libraries with more highly rated physical facilities, while largely ignoring the impact that other services have on library quality.
Descriptors: Library Services, Classification, Measurement Techniques, Measurement Objectives, Library Research, Delivery Systems, Educational Quality, Quality Assurance, Educational Indicators, Benchmarking, Academic Libraries, Scores, Correlation, Value Judgment, Outcome Measures, Foreign Countries
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Publication Type: Journal Articles; Reports - Research
Education Level: Higher Education; Postsecondary Education
Authoring Institution: N/A
Identifiers - Location: Canada