ERIC Number: EJ1058074
Record Type: Journal
Publication Date: 2015-Mar
Abstractor: As Provided
Question-Negotiation and Information Seeking in Libraries
Taylor, Robert S.
College & Research Libraries, v76 n3 p251-267 Mar 2015
Seekers of information in libraries either go through a librarian intermediary or they help themselves. When they go through librarians they must develop their questions through four levels of need, referred to here as the visceral, conscious, formalized, and compromised needs. In his pre-search interview with an information-seeker the reference librarian attempts to help him arrive at an understanding of his "compromised" need by determining: (1) the subject of his interest; (2) his motivation; (3) his personal characteristics; (4) the relationship of the inquiry to file organization; and (5) anticipated answers. The author contends that research is needed into the techniques of conducting this negotiation between the user and the reference librarian.
Descriptors: Libraries, Information Seeking, Librarians, Reference Services, User Needs (Information), Users (Information), Library Research, Questioning Techniques, Search Strategies, Inquiry
Association of College and Research Libraries. 50 East Huron Street, Chicago, IL 60611. e-mail: firstname.lastname@example.org; Web site: http://crl.acrl.org
Publication Type: Journal Articles; Reports - Research
Education Level: N/A
Sponsor: US Air Force (DOD)
Authoring Institution: N/A
Identifiers - Location: Pennsylvania
Grant or Contract Numbers: AFAFOSR-724-66