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ERIC Number: EJ1057777
Record Type: Journal
Publication Date: 2012-Jul
Pages: 14
Abstractor: As Provided
Reference Count: 25
ISSN: EISSN-1941-3386
The Application of Six Sigma Methodologies to University Processes: The Use of Student Teams
Pryor, Mildred Golden; Alexander, Christine; Taneja, Sonia; Tirumalasetty, Sowmya; Chadalavada, Deepthi
Journal of Case Studies in Accreditation and Assessment, v2 Jul 2012
The first student Six Sigma team (activated under a QEP Process Sub-team) evaluated the course and curriculum approval process. The goal was to streamline the process and thereby shorten process cycle time and reduce confusion about how the process works. Members of this team developed flowcharts on how the process is supposed to work (by procedure) and how it works in reality. The reality flowchart was developed by interviewing process stakeholders. The two flowcharts were compared & integrated. Then the process was streamlined by making many serial approval steps simultaneous. The team members briefed process stakeholders, received their input and validated the proposed process revision. The revised process resulted in a reduction of cycle time by 78.9%. The procedure has been written to reflect the new process. To fully implement the revised process, technological changes are being made as well.
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Publication Type: Journal Articles; Reports - Evaluative
Education Level: Higher Education; Postsecondary Education
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: N/A