ERIC Number: EJ1057038
Record Type: Journal
Publication Date: 2015
Abstractor: As Provided
Reference Count: 68
Retrospective Analysis of Cognitive and Affective Responses in Intercultural and Intracultural Conversations
Nguyen, Duyen T.; Fussell, Susan R.
Discourse Processes: A multidisciplinary journal, v52 n3 p226-253 2015
We report a study that uses retrospective analysis to understand the relationships between American and Chinese participants' utterances during a conversation and the moment-by-moment feelings and reactions they subsequently described. Intercultural and intracultural pairs of Chinese and American participants talked about a fictional crime story and then individually watched and reflected on an audio-video recording of the interaction. We analyzed three types of utterances produced during the interactions: task-related utterances, relational utterances, and back channel responses. We found that American participants tended to increase their frequency of back channel responses when talking to a cross-culture partner, whereas Chinese participants did not. The number of back channel responses and task-related utterances produced by the partners were correlated with the participants' subsequent self-reported level of understanding, involvement, and negative emotions during their conversations. Our results contribute to the understanding of how communication problems may emerge during dyadic conversations, especially in intercultural interactions.
Descriptors: Asians, North Americans, Discourse Analysis, Correlation, Intercultural Communication, Task Analysis, Audio Equipment, Video Technology, Emotional Response, Interpersonal Communication, Communication Problems, Fiction, Crime, Affective Behavior, Cultural Differences, College Students, English, Native Language, English (Second Language), Second Language Learning, Language Fluency, Coding, Student Surveys
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Publication Type: Journal Articles; Reports - Research
Education Level: Higher Education; Postsecondary Education
Authoring Institution: N/A