The purpose of this mixed-method study was to evaluate a Higher Education Administration doctoral program, to understand student perceptions of program quality, to improve both student satisfaction and retention to degree completion, and to plan for the future. Findings from survey data and focus group interviews indicated program strengths to include caring and supportive faculty, excellent teaching, and useful, real world application of curriculum content. Findings also indicated several program challenges including inconsistent leadership due to faculty and administrative turnover, inconsistent policies and practices, lack of proper student advising and mentoring, curriculum redundancy, unclear distinctions between degree programs, and lack of proper research preparation for the dissertation stage. The researchers prioritized program changes based upon findings where survey and focus group data intersected. Currently the Higher Education Administration program is making changes to its required curriculum in order to reduce hours to degree completion, to eliminate curriculum redundancy, and to clarify distinctions between the Ed.D. and Ph.D. programs. In conducting this program evaluation however, the researchers have realized that some program challenges may be systemic, and therefore, not easily remedied.