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ERIC Number: EJ1055533
Record Type: Journal
Publication Date: 2011-Jan
Pages: 6
Abstractor: As Provided
ISSN: EISSN-1949-6427
The Structure of Student Satisfaction with College Services: A Latent Class Model
Adwere-Boamah, Joseph
Journal of Case Studies in Education, v1 Jan 2011
Latent Class Analysis (LCA) was used to identify distinct groups of Community college students based on their self-ratings of satisfaction with student service programs. The programs were counseling, financial aid, health center, student programs and student government. The best fitting model to describe the data was a two Discrete-Factor model among 2 through 5 class solutions that were examined. The model provided insight into the structure of students' feelings about their college services. The following four classes of D-Factor #1 were observed: Class 1, students who were very satisfied with all the programs (19%). Class 2, a relatively satisfied group of students (16%). Class 3, a large majority (57%) of students who felt ambiguous about the programs and class 4, a small group of very dissatisfied students (8%). The first class of D-Factor #2 students was satisfied with counseling and financial aid services but was ambiguous about health services. The second-class students (D-Factor #2) on the other hand, were dissatisfied with financial aid services. Their feelings about student government, student programs and health services were ambiguous. The two D-Factor model provided a clear differentiation of the students in terms of their satisfaction, or dissatisfaction with the student services provided by the college.
Publisher Info: Academic and Business Research Institute. 147 Medjool Trail, Ponte Vedra, FL 32081. Tel: 904-435-4330; e-mail:; Web site:
Publication Type: Journal Articles; Reports - Evaluative
Education Level: Two Year Colleges; Higher Education; Postsecondary Education
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: N/A
Identifiers - Location: California
Grant or Contract Numbers: N/A