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ERIC Number: EJ1055316
Record Type: Journal
Publication Date: 2014-Sep
Pages: 27
Abstractor: As Provided
ISSN: EISSN-1941-3432
Ubuntu-Praxis: Re-Modelling the Balanced Scorecard Model at a University, an Afrocentric Perspective
Ndoda, Gladys Ruvimbo; Sikwila, Mike Nyamazana
Research in Higher Education Journal, v25 Sep 2014
The authors design the innovation and learning perspective of the Balanced Scorecard (BSC) of "Ubuntu and client service charter nexus." This article borrows and advances the research carried out by Khomba, Vermaak and Gouws (2011). The point of departure is on praxis of ubuntu/unhu as a holistic approach in the re-modelling of the BSC thereby integrating and enhancing performance management approach. Mixed methods were followed. Data collection instruments used included questionnaires and in-depth interviews held with key informants. Exploratory factor analysis and correlation analysis using SPSS Version 16.0 were employed and the authors identified four correlated principal-components that could constitute an Afrocentric perspective of the BSC model, namely: Africanisation values for general issues surrounding ubuntu/unhu values and client-service perspective of the corporate performance attribute; Learning values being traits focusing on values pertaining to employee innovation and learning, internalising ubuntu/unhu principle for better corporate productivity and performance; Customer values focusing on operationalizing ubuntu/unhu philosophy in the creation and promotion of customer care and services; and wealth creation, innovation and technology values clarifying competitive advantages gained from motivated workforce exuding ubuntu/unhu, and their contributions through knowledge, skills and abilities. Results indicated that the four components modelled into the innovation and learning, permeating into three other perspectives of the BSC, adds value to improved productivity and performance and it would be perhaps, one of CUT's options of ideal approach. This study is significant to African institutions and stakeholders in performance management.
Publisher Info: Academic and Business Research Institute. 147 Medjool Trail, Ponte Vedra, FL 32081. Tel: 904-435-4330; e-mail:; Web site:
Publication Type: Journal Articles; Reports - Research
Education Level: Higher Education; Postsecondary Education
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: N/A
Identifiers - Location: Zimbabwe
Grant or Contract Numbers: N/A