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ERIC Number: EJ1054374
Record Type: Journal
Publication Date: 2013-Nov
Pages: 10
Abstractor: As Provided
ISSN: ISSN-0022-0663
Learning Intercultural Communication Skills with Virtual Humans: Feedback and Fidelity
Lane, H. Chad; Hays, Matthew Jensen; Core, Mark G.; Auerbach, Daniel
Journal of Educational Psychology, v105 n4 p1026-1035 Nov 2013
In the context of practicing intercultural communication skills, we investigated the role of fidelity in a game-based, virtual learning environment as well as the role of feedback delivered by an intelligent tutoring system. In 2 experiments, we compared variations on the game interface, use of the tutoring system, and the form of the feedback. Our findings suggest that for learning basic intercultural communicative skills, a 3-dimensional (3-D) interface with animation and sound produced equivalent learning to a more static 2-D interface. However, learners took significantly longer to analyze and respond to the actions of animated virtual humans, suggesting a deeper engagement. We found large gains in learning across conditions. There was no differential effect with the tutor engaged, but it was found to have a positive impact on learner success in a transfer task. This difference was most pronounced when the feedback was delivered in a more general form versus a concrete style.
American Psychological Association. Journals Department, 750 First Street NE, Washington, DC 20002. Tel: 800-374-2721; Tel: 202-336-5510; Fax: 202-336-5502; e-mail:; Web site:
Publication Type: Journal Articles; Reports - Research
Education Level: Higher Education; Postsecondary Education
Audience: N/A
Language: English
Sponsor: US Army (DOD)
Authoring Institution: N/A
Grant or Contract Numbers: N/A