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ERIC Number: EJ1054330
Record Type: Journal
Publication Date: 2013
Pages: 10
Abstractor: As Provided
Reference Count: 54
ISBN: N/A
ISSN: ISSN-1942-2504
Experience of Control and Student Satisfaction with Higher Education Services
Lee, Jungki; Anantharaman, Sekhar
American Journal of Business Education, v6 n2 p191-200 2013
Although the delivery of satisfactory services is an important strategic goal in many colleges, students are known to face challenges and experience a significant amount of stress during their school life. This study proposes and tests students' experience of control over their college life as a promising factor that would enhance their satisfaction. The study adopts a structural equation modeling approach which examines the effects caused by cognitive control and behavioral control on students' experience of overall control over school life, and the effect of control on student satisfaction. Data were collected at a major college in South Korea. Three out of five hypotheses are supported and managerial implications are provided.
Clute Institute. 6901 South Pierce Street Suite 239, Littleton, CO 80128. Tel: 303-904-4750; Fax: 303-978-0413; e-mail: Staff@CluteInstitute.com; Web site: http://www.cluteinstitute.com
Publication Type: Journal Articles; Reports - Research
Education Level: Higher Education; Postsecondary Education
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: N/A
Identifiers - Location: South Korea