NotesFAQContact Us
Search Tips
Peer reviewed Peer reviewed
Direct linkDirect link
ERIC Number: EJ1049195
Record Type: Journal
Publication Date: 2015
Pages: 20
Abstractor: As Provided
ISSN: ISSN-1090-4018
Professional Listening Competence Promoting Well-Being at Work in the Legal Context
Ala-Kortesmaa, Sanna; Isotalus, Pekka
International Journal of Listening, v29 n1 p30-49 2015
This qualitative cross-cultural study sought to contribute to the understanding of listening competence, dialogic listening, and the use of human agency in promoting well-being at work. The participant groups ("N" = 103) consisted of "n" = 76 U.S.-American and "n" = 27 Finnish attorneys. Results suggest that in order to examine listening and well-being at work, a term professional listening competence had to be constructed. The results further suggest that a sense of a strong professional listening competence leads to positive experiences of self-efficacy and personal agency regarding the management of professional interaction by listening. These empowering experiences serve to alleviate work-related stress and have a positive effect on well-being at work.
Routledge. Available from: Taylor & Francis, Ltd. 325 Chestnut Street Suite 800, Philadelphia, PA 19106. Tel: 800-354-1420; Fax: 215-625-2940; Web site:
Publication Type: Journal Articles; Reports - Research; Tests/Questionnaires
Education Level: N/A
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: N/A
Identifiers - Location: Finland; United States
Grant or Contract Numbers: N/A