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ERIC Number: EJ1048249
Record Type: Journal
Publication Date: 2014-Dec
Pages: 18
Abstractor: As Provided
Reference Count: 12
ISSN: EISSN-1492-3831
An Approach for Externalization of Expert Tacit Knowledge Using a Query Management System in an E-Learning Environment
Khan, Abdul Azeez; Khader, Sheik Abdul
International Review of Research in Open and Distance Learning, v15 n6 p257-274 Dec 2014
E-learning or electronic learning platforms facilitate delivery of the knowledge spectrum to the learning community through information and communication technologies. The transfer of knowledge takes place from experts to learners, and externalization of the knowledge transfer is significant. In the e-learning environment, the learners seek subject expertise to clarify their subject queries, and a learner query can be routed to an expert for externalization of expert knowledge provided the learner knows the subject expert or the expertise group. However, learners new to e-learning systems are not aware of the expertise group to which the query should be sent, which results in time delays, non-response, inaccurate solutions and loss of knowledge capture. Several models have been proposed to resolve this task, but thus far, these efforts have focused completely on returning the most conversant people as experts on a particular topic to retrieve valuable knowledge. To address this problem, we propose an approach that externalizes the tacit knowledge of a subject expert by creating a dynamic query handling system that automatically transfers a user query to the best subject expert.
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Publication Type: Journal Articles; Reports - Research
Education Level: N/A
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: N/A