ERIC Number: EJ1046567
Record Type: Journal
Publication Date: 2014-Dec
Abstractor: As Provided
Reference Count: 25
Navigating Change: Employee Communication in Times of Instability
DuFrene, Debbie D.; Lehman, Carol M.
Business and Professional Communication Quarterly, v77 n4 p443-452 Dec 2014
Employees often perceive periods of change--no matter how warranted or beneficial--as crises, exhibiting both cognitive and emotional reactions including feelings of insecurity and uncertainty, even fear, chaos, stress, betrayal, grief, and anger. Management must have a clear strategy for communicating with employees through change, as employee expectations for open and honest communication are increased in times of shift and uncertainty. Open, honest, and regular communication is essential to keeping employees motivated and productive. Benefits of effective communication in times of change include higher employee satisfaction and engagement, lower turnover, and stronger long-term commitment. Solid internal relationships also strengthen ethics-related outcomes such as fraud reduction and reputation management.
Descriptors: Organizational Communication, Employees, Employee Attitudes, Crisis Management, Interpersonal Communication, Change, Communication Skills
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Publication Type: Journal Articles; Reports - Descriptive
Education Level: N/A
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