ERIC Number: EJ1044284
Record Type: Journal
Publication Date: 2015
Abstractor: As Provided
Front-Line Educators: The Impact of Classified Staff Interactions on the Student Experience
Schmitt, Mary Ann; Duggan, Molly H.; Williams, Mitchell R.; McMillan, Judy B.
Community College Journal of Research and Practice, v39 n2 p103-112 2015
This multiple case study explored classified staff interactions with students as a strategy for increasing success. Interviews, observations, and focus groups examined interactions from the staff perspective. Findings indicate staff members enhance the educational process by providing a human connection, offering practical strategies for success, and giving support to special populations. Front-line staff interactions appear to positively impact the student experience. Future research should focus on work place considerations, policy development, and the student perspective. The authors urge community college leaders to more fully utilize the contributions of these front-line educators.
Descriptors: Student Experience, Interviews, Observation, Focus Groups, Staff Role, Student Personnel Services, Student Personnel Workers, Academic Persistence, School Holding Power, Interaction, Interaction Process Analysis, Interpersonal Relationship, Familiarity, Change Strategies, Special Needs Students, Work Environment, Policy Formation, Employee Attitudes, Qualitative Research, Case Studies
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Publication Type: Journal Articles; Reports - Research
Education Level: Higher Education; Postsecondary Education
Authoring Institution: N/A
Grant or Contract Numbers: N/A