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ERIC Number: EJ1044241
Record Type: Journal
Publication Date: 2014-Oct
Pages: 19
Abstractor: As Provided
ISSN: ISSN-1531-2542
The Measureable Effects of Closing a Branch Library: Circulation, Instruction, and Service Perception
Lange, Jessica; Lannon, Amber; McKinnon, Dawn
portal: Libraries and the Academy, v14 n4 p633-651 Oct 2014
This article explores the closing of the Howard Ross Library of Management at McGill University, Montreal, Canada. We hypothesized that closing a branch library would result in a decline in the use of library services. We measured library service using circulation statistics, library instruction workshop statistics, and data from the online survey LibQUAL+®. Our hypothesis was supported for instruction but was not proved for circulation statistics nor for service perception as evaluated using LibQUAL+®.
Johns Hopkins University Press. 2715 North Charles Street, Baltimore, MD 21218. Tel: 800-548-1784; Tel: 410-516-6987; Fax: 410-516-6968; e-mail:; Web site:
Publication Type: Journal Articles; Reports - Research
Education Level: Higher Education; Postsecondary Education
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: N/A
Identifiers - Location: Canada (Montreal)
Grant or Contract Numbers: N/A