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ERIC Number: EJ1024083
Record Type: Journal
Publication Date: 2013
Pages: 20
Abstractor: As Provided
Reference Count: 12
ISBN: N/A
ISSN: ISSN-1536-7967
Successful Implementation of Six Sigma to Schedule Student Staffing for Circulation Service Desks
Jankowski, Janiece
Journal of Access Services, v10 n4 p197-216 2013
In fall of 2011 the University at Buffalo Libraries circulation department undertook Six Sigma training for the purpose of overhauling its student scheduling process. The department was able to mitigate significant staffing budgetary reductions and resource reallocations and to overcome the unique challenges of scheduling student labor for a significant portion of service desk hours. This article discusses why the Six Sigma project was undertaken as well as the Six Sigma process steps and the measurement and formalization a of significant procedural change to the circulation department's student scheduling process that resulted in a highly successful outcome.
Routledge. Available from: Taylor & Francis, Ltd. 325 Chestnut Street Suite 800, Philadelphia, PA 19106. Tel: 800-354-1420; Fax: 215-625-2940; Web site: http://www.tandf.co.uk/journals
Publication Type: Journal Articles; Reports - Descriptive
Education Level: Postsecondary Education; Higher Education
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: N/A
Identifiers - Location: New York