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ERIC Number: EJ1023400
Record Type: Journal
Publication Date: 2013
Pages: 17
Abstractor: As Provided
ISSN: ISSN-0307-5079
Emergent Cultural Change: Unintended Consequences of a Strategic Information Technology Services Implementation in a United Kingdom University
Waring, Teresa; Skoumpopoulou, Dimitra
Studies in Higher Education, v38 n9 p1365-1381 2013
Over the past 20 years, universities in the United Kingdom have been undergoing a dramatic period of transformation and change which can be attributed to the expansion of the higher education sector, the growth in student numbers and the development of an ideological approach to public service management referred to as "new managerialism." The growth in student numbers has provided a challenge for universities, and many have adopted enterprise-wide information systems such as Strategic Information Technology Services (SITS) to support the management of student data in all areas of the university. This article explores through a three-year case study in a UK university how the introduction of SITS, an enterprise-wide student administration system, intended to deliver better quality student information, has had some unintended consequences for organisational culture, which include the expansion of new managerialism and the further weakening of academic status within the university.
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Publication Type: Journal Articles; Reports - Descriptive
Education Level: Higher Education; Postsecondary Education
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: N/A
Identifiers - Location: United Kingdom
Grant or Contract Numbers: N/A