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ERIC Number: EJ1020071
Record Type: Journal
Publication Date: 2014-Feb
Pages: 11
Abstractor: As Provided
ISSN: ISSN-0950-4222
Value Conflicts Embedded in Service-Oriented Academic Professions
Reino, Anne; Jaakson, Krista
Industry and Higher Education, v28 n1 p15-25 Feb 2014
The academic profession traditionally consists of three roles: teaching, research and service. The service role includes not only university-industry and university-society relationships, but also academic professionals' obligations to their internal stakeholders, such as administrators and colleagues. This paper argues that the paradigm shift in universities in favour of the service role has generated several value conflicts for academic employees. Using a case study methodology, focus group interviews with academic employees of a public university in Estonia revealed numerous value conflicts regarding the service role. It is argued that such conflicts cause job stress and dissatisfaction and impede necessary changes being made by the organization. The authors discuss possible strategies for coping with these value conflicts.
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Publication Type: Journal Articles; Reports - Research
Education Level: Higher Education; Postsecondary Education
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: N/A
Identifiers - Location: Estonia
Grant or Contract Numbers: N/A