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ERIC Number: EJ1019009
Record Type: Journal
Publication Date: 2013-Dec
Pages: 15
Abstractor: As Provided
Reference Count: 60
ISBN: N/A
ISSN: ISSN-1080-5699
Intercultural Communication Apprehension and Emotional Intelligence in Higher Education: Preparing Business Students for Career Success
Fall, Lisa T.; Kelly, Stephanie; MacDonald, Patrick; Primm, Charles; Holmes, Whitney
Business Communication Quarterly, v76 n4 p412-426 Dec 2013
Given the expanding globalized workforce, business educators continue to seek new ways to prepare students for intercultural encounters. Although immersion in other cultures is the optimal strategy, this method is not always feasible. As such, educators seek other mechanisms to simulate intercultural experiences. This study examines emotional intelligence as a predictor of intercultural communication apprehension among university students ("N" = 425). Results indicate that three of the emotional intelligence subscales predict intercultural communication apprehension: emotionality, sociability, and self-control. These results support the premise that emotional intelligence manages and/or reduces intercultural communication apprehension and therefore should be integrated in business curriculum.
SAGE Publications. 2455 Teller Road, Thousand Oaks, CA 91320. Tel: 800-818-7243; Tel: 805-499-9774; Fax: 800-583-2665; e-mail: journals@sagepub.com; Web site: http://sagepub.com
Publication Type: Journal Articles; Reports - Research
Education Level: Higher Education; Postsecondary Education
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: N/A