As one of the premier pediatric hospitals in the United States, Boston Children's Hospital serves a wide range of children and provides top quality medical care, including a program for deaf and hard of hearing children that extends services beyond the medical scope. Within this program is a unique and particularly critical position--that of outreach and support services coordinator for the Deaf and Hard of Hearing Program. While doctors and clinical personnel on the team focus on specialty care appointments, the outreach and support services coordinator provides essential information and connections to services that reach beyond what otolaryngologists and audiologists traditionally provide. The essence of the work done by the individual in this position is to offer reassurance and understanding to deaf and hard of hearing children and their families. In this article, the author describes the most important roles he fulfills as the outreach and support services coordinator for the Deaf and Hard of Hearing Program of Boston Children's Hospital.