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ERIC Number: EJ1015911
Record Type: Journal
Publication Date: 2013
Pages: 9
Abstractor: As Provided
ISSN: ISSN-0144-929X
User Satisfaction Affecting the Acceptance of an E-Learning Platform as a Mean for the Development of the Human Capital
Capece, Guendalina; Campisi, Domenico
Behaviour & Information Technology, v32 n4 p335-343 2013
This study aims to explore how satisfaction--from employees' view--using e-learning technology influences organisational learning effectiveness. To this aim, the level of satisfaction using an e-learning platform as a complementary instrument of training and education is measured in a multinational company operating in the energy sector. Our case study focuses on two purely on-line courses involving 5395 employees, who responded to a questionnaire at the end of their learning activities on the basis of a Technology Acceptance Model. The major finding is that the usage of e-learning technology plays a full mediating role in the relationship between e-learning system service and measured employees satisfaction (organisational effectiveness in implementing knowledge improvement). This result has practical direct implications for companies with a distributed layout unable to implement conventional classroom learning. Furthermore, our investigation results ensure that well conducted e-learning programmes can effectively be adopted by a large amount of companies: more the users satisfied with e-learning service, the better in enhancing organisational learning. (Contains 8 tables and 2 figures.)
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Publication Type: Journal Articles; Reports - Research
Education Level: Adult Education
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: N/A
Grant or Contract Numbers: N/A