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ERIC Number: EJ1014242
Record Type: Journal
Publication Date: 2013-Jun
Pages: 4
Abstractor: ERIC
Reference Count: N/A
ISBN: N/A
ISSN: ISSN-1041-7915
A Corporate Library's "Single Search Box" Solution
Waldstein, Robert
Computers in Libraries, v33 n5 p8-11 Jun 2013
Alcatel-Lucent has had an internal library website called InfoView since 1993. They always had pages for the various diverse resources they maintained for Alcatel-Lucent employees, such as books, serials, artifacts, market reports, and discounts. Each page had two search boxes: one for a "site" search on all pages and one searching the specific collection focus of that page, for example, "books." Over the years it was noticed by watching the search logs that users do not always differentiate among the various resources being searched. In fact, when searching the InfoView site, they were often inclined to search for very specific content. That is to say, they would enter a standard number or the full title of an internal document. In conjunction with this behavior pattern--and perhaps due to the arrival of services such as Google and Yahoo!--they were constantly pushing toward a single search box. This article will summarize how the InfoView search function works to give users the impression they are just Googling (Contains 2 figures.)
Information Today, Inc. 143 Old Marlton Pike, Medford, NJ 08055-8750. Tel: 800-300-9868; Tel: 609-654-6266; Fax: 609-654-4309; e-mail: custserv@infotoday.com; Web site: http://infotoday.com
Publication Type: Journal Articles; Reports - Descriptive
Education Level: N/A
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: N/A