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ERIC Number: EJ1013713
Record Type: Journal
Publication Date: 2013-Feb
Pages: 21
Abstractor: As Provided
ISSN: ISSN-0167-8507
Speaking Politely, Kindly, and Beautifully: Ideologies of Politeness in Japanese Business Etiquette Training
Dunn, Cynthia Dickel
Multilingua: Journal of Cross-Cultural and Interlanguage Communication, v32 n2 p225-245 Feb 2013
In recent years, politeness theory has increasingly focused on speakers' own conceptualizations of polite behavior, viewing politeness concepts as a type of language ideology. This article examines the construction of Japanese politeness concepts in the business etiquette training provided for new employees in Japanese companies. Drawing on participant-observation of business etiquette seminars offered by five training companies, it analyzes how employees are taught to show deference through appropriate honorific use, to speak in ways which are seen as kind or considerate, and to speak and move in ways the instructors define as "beautiful." The analysis demonstrates how etiquette training conflates displays of deference, kindness, and demeanor, training new employees in an interactional presentation of self designed to promote a positive corporate image. The analysis of politeness as language ideology reveals how local constructions of politeness can serve larger strategic ends, in this case those of corporate image-making. (Contains 2 tables and 6 footnotes.)
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Publication Type: Journal Articles; Reports - Research
Education Level: Adult Education
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: N/A
Identifiers - Location: Japan
Grant or Contract Numbers: N/A