NotesFAQContact Us
Search Tips
Peer reviewed Peer reviewed
Direct linkDirect link
ERIC Number: EJ1008924
Record Type: Journal
Publication Date: 2013
Pages: 13
Abstractor: As Provided
Reference Count: 60
ISSN: ISSN-0729-4360
Higher Education Emotions: A Scale Development Exercise
White, Christopher J.
Higher Education Research and Development, v32 n2 p287-299 2013
Emotion experienced in the classroom has been shown to influence subject-level satisfaction and loyalty to the institution. To date, a valid and reliable scale to measure higher-education satisfaction emotions does not exist and this study aims to rectify this shortfall. After a qualitative and quantitative investigation, 14 emotions that formed three dimensions were retained. These emotions, when combined with performance perceptions, explained 71% of the variance in satisfaction with a learning and teaching experience that, in turn, explained 82% of the variance in loyalty to the institution. This scale can complement existing evaluation instruments and assist education managers and marketers in capturing a richer understanding of their students' experience, which, if managed correctly, can lead to enhanced reputation and increased future enrolments. (Contains 2 tables and 2 figures.)
Routledge. Available from: Taylor & Francis, Ltd. 325 Chestnut Street Suite 800, Philadelphia, PA 19106. Tel: 800-354-1420; Fax: 215-625-2940; Web site:
Publication Type: Journal Articles; Tests/Questionnaires; Reports - Research
Education Level: Higher Education
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: N/A