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ERIC Number: EJ1005099
Record Type: Journal
Publication Date: 2013-Jul
Pages: 22
Abstractor: As Provided
Reference Count: 55
ISSN: ISSN-0360-3989
Person-Centered Emotional Support and Gender Attributions in Computer-Mediated Communication
Spottswood, Erin L.; Walther, Joseph B.; Holmstrom, Amanda J.; Ellison, Nicole B.
Human Communication Research, v39 n3 p295-316 Jul 2013
Without physical appearance, identification in computer-mediated communication is relatively ambiguous and may depend on verbal cues such as usernames, content, and/or style. This is important when gender-linked differences exist in the effects of messages, as in emotional support. This study examined gender attribution for online support providers with male, female, or ambiguous usernames, who provided highly person-centered (HPC) or low person-centered (LPC) messages. Participants attributed gender to helpers with gender-ambiguous names based on HPC versus LPC messages. Female participants preferred HPC helpers over LPC helpers. Unexpectedly, men preferred HPC messages from male and gender-ambiguous helpers more than they did when HPC messages came from females. Implications follow about computer-mediated emotional support and theories of computer-mediated communication and social influence. (Contains 4 tables and 1 figure.)
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Publication Type: Journal Articles; Reports - Research
Education Level: Higher Education
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: N/A