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ERIC Number: EJ1004894
Record Type: Journal
Publication Date: 2013-Jan
Pages: 32
Abstractor: As Provided
Reference Count: 57
ISSN: ISSN-1547-500X
Qualitative Insights into Faculty Use of Student Support Services with Online Students at Risk: Implications for Student Retention
Russo-Gleicher, Rosalie J.
Journal of Educators Online, v10 n1 Jan 2013
This article provides qualitative insights into the ways that faculty can impact retention rates of online students. Semi-structured, in-depth interviews were conducted at random with 16 faculty who teach online courses at a community college in the Northeast. Faculty were asked to describe behaviors of online students that made them feel concerned, conversations with these students, and whether or not they referred these students to the college's student support services. Qualitative analysis using grounded theory methodology revealed that few faculty referred online students that they were concerned about to any of the student support services available at the college. Faculty who did not refer online students to student support services discussed a lack of knowledge about student support services, or did not believe in using these services. College administrators need to educate and encourage online faculty about using the wide variety of student support services that are available to community college students. Under-utilization of student support services can contribute to a low retention rate found in online courses. (Contains 1 table.)
Journal of Educators Online. 500 University Drive, Dothan, AL 36303. Web site:
Publication Type: Journal Articles; Reports - Research
Education Level: Higher Education; Two Year Colleges
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: N/A