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ERIC Number: EJ1000843
Record Type: Journal
Publication Date: 2013
Pages: 12
Abstractor: As Provided
Reference Count: 9
ISBN: N/A
ISSN: ISSN-1536-7967
Restructuring to Promote Collaboration and Exceed User Needs: The Blackwell Library Access Services Experience
Chakraborty, Mou; English, Michael; Payne, Sharon
Journal of Access Services, v10 n2 p90-101 2013
Through vision, leadership, and creativity, Salisbury University's Blackwell Library transformed its access services department structurally and philosophically to better position itself to meet, and strive to exceed, today's user needs and expectations. Restructuring and the introduction of new leadership and new ideas provided the foundation for creating a more open and collaborative problem-solving environment. New services and models were introduced based on various user feedback channels and staff initiatives, producing a department better equipped to not only manage, but to proactively engage with the one constant of change that is universal among today's academic libraries.
Routledge. Available from: Taylor & Francis, Ltd. 325 Chestnut Street Suite 800, Philadelphia, PA 19106. Tel: 800-354-1420; Fax: 215-625-2940; Web site: http://www.tandf.co.uk/journals
Publication Type: Journal Articles; Reports - Descriptive
Education Level: Higher Education
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: N/A