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ERIC Number: EJ1000841
Record Type: Journal
Publication Date: 2013
Pages: 13
Abstractor: As Provided
Reference Count: 21
ISSN: ISSN-1536-7967
Privacy and Confidentiality: Using Scenarios to Teach Your Staff about Patron's Rights
Snowman, Ann Mackay
Journal of Access Services, v10 n2 p120-132 2013
Every U.S. state and the District of Columbia has a law on the books that protects a library borrower's privacy, both an ethical and legal obligation of the library. In addition, FERPA further restricts access to users' records. Getting the message across to staff can be a challenge, especially if you employ students or volunteers who may not share your strongly held sense of professional responsibility or nuanced appreciation. Using scenarios, or minicase studies, based on real-life experiences to generate discussion and expand the scope of their understanding can be a very effective way to transmit the message. This article outlines the method used at Penn State University Libraries to instruct frontline staff on policy, law, and the ethics of protecting the confidentiality and privacy of library users. Pedagogy of case study is discussed. Advice on designing a training session and examples are provided.
Routledge. Available from: Taylor & Francis, Ltd. 325 Chestnut Street Suite 800, Philadelphia, PA 19106. Tel: 800-354-1420; Fax: 215-625-2940; Web site:
Publication Type: Journal Articles; Reports - Descriptive
Education Level: Adult Education; Elementary Secondary Education; Higher Education
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: N/A
Identifiers - Location: United States
Identifiers - Laws, Policies, & Programs: Family Educational Rights and Privacy Act 1974