Online student success and retention is a growing concern in online programs offered in higher education. As online enrollment continues to increase, online student success has seen little improvement. Colleges that are beginning to expand their online degree programs need to ensure that services are available to the growing population of online students. Student support services such as Academic Advising could impact students' success and increase their likelihood of persisting in their degree program. It is important for post-secondary institutions to review the support services vital for online student success. This quasi-experimental study examined students enrolled in two or more online courses at a large south suburban community college. Students were provided the opportunity to work with an academic advisor online via chat, email, phone, or virtual WebEx sessions. The success and completion rates of these students were tracked and compared to the overall online student population as defined in this study. The results reflected a significant difference in the success rates of the student sample, favoring virtual advising. Online students, in the self-selected sample group, had the opportunity to provide additional feedback through the Online Advising Survey (OAS) which focused on the students' perception of the virtual academic advising services and the valuable role of online advising. Students who utilized virtual advising services reported higher levels of satisfaction with their advising experience. Also, online students rated the effectiveness, outcomes and benefits favorably on the Likert-like scale. The results of this study presented valuable insight into online student success at the community college and how students value the use of online advising services. [The dissertation citations contained here are published with the permission of ProQuest LLC. Further reproduction is prohibited without permission. Copies of dissertations may be obtained by Telephone (800) 1-800-521-0600. Web page: http://www.proquest.com/en-US/products/dissertations/individuals.shtml.]