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ERIC Number: ED569026
Record Type: Non-Journal
Publication Date: 2014
Pages: 97
Abstractor: As Provided
Reference Count: N/A
ISBN: 978-1-3038-7994-4
Improving Nursing Satisfaction with Bedside-Information, Technology-Enhanced Handoffs
Chapman, Yvonne L.
ProQuest LLC, D.N.P. Dissertation, Walden University
Due to renewed national focus on patient safety and patient outcomes, the advent of the electronic health record (EHR) and standardization of data management has prompted the utilization of information technology (IT) tools to enhance nursing bedside handoff. However, there is limited literature regarding the nurses' satisfaction with the utilization of IT tools during bedside handoff. The purpose of this research project was to measure levels of nurses' satisfaction utilizing an IT nursing communication tool during bedside handoff; specifically, this study examined communication of care, comfort utilizing the tool, and satisfaction with patient information received. This quantitative descriptive study used a self-developed survey instrument with a convenience sample of 46 registered nurses (RNs) on 2 medical-surgical units. Nonparametric chi-square tests with phi coefficient tabulations revealed statistically significant relationships (p = 0.05) between the nurse variables of gender, age, race, years or experience as RN, and years working in the organization with nurse satisfaction measures. Descriptive analysis of the data indicated nurses are satisfied with IT enhanced bedside handoff. Lewin's change model theory implied the positive nurses' satisfaction measures act as a driving force to standardize shift-to-shift handoff information. Notably, strong relationships were identified between years as an RN, years working at the organization, and satisfaction with the communication. These findings may influence practice aimed at enhanced IT bedside handoff satisfaction by highlighting opportunities to promote patient safety, improve patient outcomes, and strengthen communications between the patient and nurse. [The dissertation citations contained here are published with the permission of ProQuest LLC. Further reproduction is prohibited without permission. Copies of dissertations may be obtained by Telephone (800) 1-800-521-0600. Web page:]
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Publication Type: Dissertations/Theses - Doctoral Dissertations
Education Level: N/A
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: N/A