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ERIC Number: ED568211
Record Type: Non-Journal
Publication Date: 2014
Pages: 108
Abstractor: As Provided
Reference Count: N/A
ISBN: 978-1-3038-3608-4
An Investigation of the Implementation of Support Services in a Graduate Advising Center
Maxey, Susan W.
ProQuest LLC, Ed.D. Dissertation, Morehead State University
This capstone examined the differences in support services provided for undergraduate versus graduate students. From the research, a centralized advising system was designed and implemented for graduate students at a public state supported university in Kentucky to help students be more satisfied with their graduate school experience and increase graduation rates. In addition, a survey questionnaire was developed to determine customer satisfaction with the core components of the graduate advising center, the capstone project. The components include: satisfaction with support services, satisfaction with admissions processes, satisfaction with registration, and satisfaction with advisor services. It was determined that a majority of the graduate students enrolled in the fall, 2013, semester and who responded to the survey questionnaire were satisfied with the support services provided. [The dissertation citations contained here are published with the permission of ProQuest LLC. Further reproduction is prohibited without permission. Copies of dissertations may be obtained by Telephone (800) 1-800-521-0600. Web page:]
ProQuest LLC. 789 East Eisenhower Parkway, P.O. Box 1346, Ann Arbor, MI 48106. Tel: 800-521-0600; Web site:
Publication Type: Dissertations/Theses - Doctoral Dissertations
Education Level: Higher Education; Postsecondary Education
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: N/A
Identifiers - Location: Kentucky