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ERIC Number: ED567702
Record Type: Non-Journal
Publication Date: 2013
Pages: 155
Abstractor: As Provided
Reference Count: N/A
ISBN: 978-1-3395-1267-9
Assessment Measures Showing Institutional Effectiveness in Relation to External Stakeholder Expectations for Accountability
Clites, Mona Lynn
ProQuest LLC, D.Mgt. Dissertation, University of Maryland University College
Community colleges face a growing demand from a wide range of stakeholders for more transparent accountability but struggle to select appropriate measures and to use them in effective ways. The multiple demands of various stakeholders, and the calls to respond to those demands in effective and appropriate ways, are leading to a confusing array of possible measures. A literature review that looked at accountability demands, stakeholder theory, organizational culture, and assessment measures led to the development of a conceptual model suggesting a process for institutional leaders to use to prioritize stakeholders and their needs. This process was then tested in a single-case study that used a survey, a review of key artifacts, and a comparison of assessment measures used at the institution to those recommended in the literature. The purpose of the study was to determine if institutional leaders could identify and prioritize key external stakeholders relevant to community college operations. Because the missions of individual community colleges are varied, the key stakeholders for each institution vary as well. Public community college leaders must define and acknowledge the key stakeholders relative to their colleges' missions. Community college leaders should consider differentiating stakeholder needs as they try to identify stakeholders relevant to the operation of the institution. Among institutional leaders surveyed was a definite division of perceived assessment measures important to external stakeholders. By using organizational processes found in stakeholder theory, institutional leaders can manage stakeholder relationships. A strategic management grid and communication loop diagram were presented for community college leaders to use in the process to identify relevant stakeholders and their assessment needs. This researcher believes that stakeholders and their assessment needs can be classified into degrees of importance, based on criteria that are meaningful to the institution. [The dissertation citations contained here are published with the permission of ProQuest LLC. Further reproduction is prohibited without permission. Copies of dissertations may be obtained by Telephone (800) 1-800-521-0600. Web page:]
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Publication Type: Dissertations/Theses - Doctoral Dissertations
Education Level: Two Year Colleges; Higher Education; Postsecondary Education
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: N/A