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ERIC Number: ED566363
Record Type: Non-Journal
Publication Date: 2013
Pages: 115
Abstractor: As Provided
Reference Count: N/A
ISBN: 978-1-3037-5458-6
Best Technology Practices of Conflict Resolution Specialists: A Case Study of Online Dispute Resolution at United States Universities
Law, Kimberli Marie
ProQuest LLC, Ed.D. Dissertation, California State University, Fresno
The purpose of this study was to remedy the paucity of knowledge about higher education's conflict resolution practice of online dispute resolution by providing an in-depth description of mediator and instructor online practices. Telephone interviews were used as the primary data collection method. Eleven interview questions were relied upon to explore the perceived best practices of eight online mediators at universities across the country. These institutions included Creighton University; California State University, Dominguez Hills; University of California, Los Angeles; University of Massachusetts, Amherst; San Joaquin Valley of Law; Stanford University; Southern Methodist University; and Wayne State University. Three research questions provided the basis for the protocol developed for the individual interviews. Interview questions explored the protocols online mediators use to resolve conflicts at their higher education institution, the technology tools online mediators use in their professional and/or teaching practice at their institution, and online mediator perceptions regarding online mediation practice at their higher education institution. Analysis of the data gathered in this qualitative study provided insight into the world of higher education mediation professor- practitioners and their perceptions about their practice. Based on study results, recommendations are made to universities whose goal it is to provide a structure for safe and civil conflict resolution education. [The dissertation citations contained here are published with the permission of ProQuest LLC. Further reproduction is prohibited without permission. Copies of dissertations may be obtained by Telephone (800) 1-800-521-0600. Web page:]
ProQuest LLC. 789 East Eisenhower Parkway, P.O. Box 1346, Ann Arbor, MI 48106. Tel: 800-521-0600; Web site:
Publication Type: Dissertations/Theses - Doctoral Dissertations
Education Level: Higher Education; Postsecondary Education
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: N/A
Identifiers - Location: California; Massachusetts; Michigan; Nebraska; Texas