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ERIC Number: ED563841
Record Type: Non-Journal
Publication Date: 2013
Pages: 153
Abstractor: As Provided
Reference Count: N/A
ISBN: 978-1-3035-8195-3
Experiences of Incivility and Ageism in Currently Enrolled RN to BS Nursing Students and Their Intent to Quit
Balko, Kimberly A.
ProQuest LLC, Ph.D. Dissertation, Capella University
Student registered nurses face barriers to successful completion of a bachelor's of science degree program when faced with memories of incivility within their basic nursing program and their current experiences of incivility and ageism in the classroom, as well as in the workplace. This incivility, along with generational differences, adds to the growing concerns of nurses' intent to quit their employers or the profession, which adds to the current and future nursing shortage. The incorporation of multigenerational education for nurses could enhance generational awareness including ageism, communication skills, conflict resolution, coaching, and mentoring to guide employed RNs and nursing students to produce positive, cohesive working relationships in the workplace. This research study used a quantitative correlational survey design to survey registered nurses enrolled in an online RN to BS nursing program. Three instruments were used to gather data for analysis: Cortina, Kabat-Farr, Leskinen, Huerta, and Magley's, Workplace Incivility Scale; Palmore's Ageism Survey; and Kelloway, Gottlieb, and Barham's, Turnover Intention Scale. A demographic questionnaire was also incorporated into the survey to obtain relevant demographics including gender, approximate age, employment status, shift work, years of nursing experience, leadership role, work setting, race, ethnicity, and state of residence. The findings indicated that in the workplace RN to BS nursing students experienced incivility, ageism, and turnover. Results also indicated that both incivility and ageism are experienced regardless of gender, age, or generational cohort. Therefore, it is important that educators seek ways to support the RN to BS nursing student population within their work environments and classroom settings, so they continue their education, go on to graduate, and competently perform their role within the workplace to ultimately remain in the profession. [The dissertation citations contained here are published with the permission of ProQuest LLC. Further reproduction is prohibited without permission. Copies of dissertations may be obtained by Telephone (800) 1-800-521-0600. Web page:]
ProQuest LLC. 789 East Eisenhower Parkway, P.O. Box 1346, Ann Arbor, MI 48106. Tel: 800-521-0600; Web site:
Publication Type: Dissertations/Theses - Doctoral Dissertations
Education Level: Higher Education; Postsecondary Education
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: N/A