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ERIC Number: ED563324
Record Type: Non-Journal
Publication Date: 2013
Pages: 260
Abstractor: As Provided
Reference Count: N/A
ISBN: 978-1-3035-1885-0
Student Satisfaction with an Online University and Its Mentoring Program as Predictors of Student Academic Performance
Flores, Alberto M.
ProQuest LLC, Ed.D. Dissertation, Grand Canyon University
In an increasingly competitive world, many universities have tried to improve academic performance, retention and graduation rates by introducing online education or mentoring. Although researchers have explored university mentoring using qualitative methods, few have addressed the quantitative connection between student mentoring and academic performance. The analyses of this study consisted of the census population of graduate and undergraduate students and the relationship between the predictor variables (a) satisfaction with mentoring and (b) satisfaction with the university, and the outcome variables (a) satisfactory academic performance (SAP) and (b) on-time progress (OTP). Four separate regression analyses using ordinary least squares (OLS) methodology for the continuous outcome variable SAP and binary logistic methodology for the binary outcome variable OTP, were performed on 19,869 responses to a survey designed and administered by the university over a three-year period. Each regression included demographic and school variables as controls. Positive linear relationships were found between both predictor variables and SAP. A positive relationship was found between the satisfaction with the university and OTP; however, satisfaction with mentoring was not a predictor of OTP. The strengths of the significant relationships were low, which indicated that other variables, some among the controls and others unaccounted for here, had stronger influences on academic performance than either of the predictor variables. The results of this study provided information based on quantitative analysis about the relationship between student satisfaction and student academic performance outcomes. [The dissertation citations contained here are published with the permission of ProQuest LLC. Further reproduction is prohibited without permission. Copies of dissertations may be obtained by Telephone (800) 1-800-521-0600. Web page:]
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Publication Type: Dissertations/Theses - Doctoral Dissertations
Education Level: Higher Education; Postsecondary Education
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: N/A