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ERIC Number: ED558399
Record Type: Non-Journal
Publication Date: 2013
Pages: 161
Abstractor: As Provided
Reference Count: N/A
ISBN: 978-1-3032-4123-9
The Pathways to Enterprise Mobile Readiness: Analysis of Perceptions, Pressures, Preparedness, and Progression
Johnson, James Nathaniel
ProQuest LLC, Ph.D. Dissertation, Washington State University
Ubiquitous computing is a near reality in both the private and public arena. Business and personal spaces are seeing a proliferation of mobile computing devices and pervasive computing technologies. This phenomenon is creating a unique set of challenges for organizational IT professionals, specifically in the numerous spillover effects of having these mobile technologies in the hands of their stakeholders such as employee motivation, productivity, and operational costs. One place this phenomenon is especially evident in on the university campus. Universities are hubs of activity for students, faculty, researchers, administrative staff, and creative marketing departments who are engaged with technology in some capacity. Therefore, the university setting is a hotbed for mobile computing activity and an ideal research setting to investigate this phenomenon. The objective of this dissertation is to understand the impacts and challenges organizational IT providers in a higher education context are facing in light of this mobile computing phenomenon and uncover how the enterprise "gets ready" to meet the mobile needs of its stakeholders. Due to the fact that the IS and organizational literature has had little voice in this area, Essay One includes a targeted review of extant literature concerning mobility, enterprise mobile readiness, and IT related organizational change in order to highlight the need for research in this domain. Essay Two details a qualitative investigation involving semi-structured interviews with university IT providers that provides a rich description of the phenomenon and challenges in a specific setting. It helps answer the following four research questions: "how is mobile computing perceived by IT service providers, what are the challenges to enterprise mobile readiness, how does the enterprise prepare for mobile readiness, and how does the enterprise know that it is progressing towards mobile readiness?" Essay Three builds on Essay Two with a description of the focus group process used to validate findings from the previous essay's interviews. Additionally, it introduces and describes the development and refinement of an enterprise mobile readiness scorecard. [The dissertation citations contained here are published with the permission of ProQuest LLC. Further reproduction is prohibited without permission. Copies of dissertations may be obtained by Telephone (800) 1-800-521-0600. Web page:]
ProQuest LLC. 789 East Eisenhower Parkway, P.O. Box 1346, Ann Arbor, MI 48106. Tel: 800-521-0600; Web site:
Publication Type: Dissertations/Theses - Doctoral Dissertations
Education Level: Higher Education; Postsecondary Education
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: N/A