NotesFAQContact Us
Search Tips
ERIC Number: ED558270
Record Type: Non-Journal
Publication Date: 2013
Pages: 154
Abstractor: As Provided
Reference Count: N/A
ISBN: 978-1-3038-2064-9
Identifying and Exploring Factors Affecting Embodied Conversational Agent Social Presence for Interpersonal Skills Training
Chuah, Joon Hao
ProQuest LLC, Ph.D. Dissertation, University of Florida
Embodied conversational agents (ECAs) have been used as virtual conversational partners in interpersonal skills training applications such as medical interviews, military decision making, and cultural training. Ideally, in interpersonal skills training users will perceive and treat the ECAs the same as they would real people. The perception and treatment of ECAs as real people is known as social presence. This dissertation identifies and explores approaches to increase an ECAs social presence. One approach is to use mixed reality technology to bring the ECA into the physical space and increase its physicality. Three studies were run on physicality. The first two suggested that increasing an ECAs occupancy of the physical space can elicit more realistic treatment of the ECA. These studies also suggested there may be interaction effects between physicality and plausibility, and also matching levels of physicality are important. The third study suggested increasing an ECAs interaction with the physical space does not have an effect on social presence. A qualitative study was also run to identify other factors affecting social presence. This study suggested factors related to an ECAs plausibility, including what the ECA says and how it responds, also affect social presence. This study also emphasized the importance of a user's expectations and how those can affect social presence. [The dissertation citations contained here are published with the permission of ProQuest LLC. Further reproduction is prohibited without permission. Copies of dissertations may be obtained by Telephone (800) 1-800-521-0600. Web page:]
ProQuest LLC. 789 East Eisenhower Parkway, P.O. Box 1346, Ann Arbor, MI 48106. Tel: 800-521-0600; Web site:
Publication Type: Dissertations/Theses - Doctoral Dissertations
Education Level: N/A
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: N/A