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ERIC Number: ED556193
Record Type: Non-Journal
Publication Date: 2013
Pages: 193
Abstractor: As Provided
ISBN: 978-1-3035-5603-6
Transfer Students' Satisfaction with Academic Advising Services: A Comparative Analysis of the Two-Year Community College and the Four-Year Institution
Clark, Perry L.
ProQuest LLC, Ed.D. Dissertation, Argosy University/Chicago
The purpose of this study was to explore the differences between satisfaction levels among students at a two-year community college with their satisfaction of advising at the four-year institution into which they transferred. The mixed methods study included a modified version of the Survey of Academic Advising developed by American College Testing in 1997. The modified instrument contains identical items that students rate based on their experiences at their previously attended two-year community college and the four-year university where they are currently enrolled. Responses to open-ended questions on the survey served to contribute qualitative data about student experiences at the two types of institutions. The researcher administered the survey to 74 undergraduate transfer students attending a four-year institution of higher education in 2011, and analyzed data from 66 completed surveys. The results showed that 77.03% of transfer students (n = 57) indicated that the four-year university met their academic advising needs, while 22.97% (n = 17) stated the university did not meet their academic advising needs. In contrast, 38.03% of community college students ( n = 27) indicated that advisors met their needs as opposed to 61.97% (n = 44) who indicated that advisors did not meet their needs. Furthermore, transfer students' level of satisfaction at their four-year institution was significantly higher than their satisfaction of advising at their community college. It is recommended that transfer advisors at community colleges and universities (whether in centralized or decentralized units) need to work in close alliance. It is suggested that implications of these findings for practice and further research be presented. [The dissertation citations contained here are published with the permission of ProQuest LLC. Further reproduction is prohibited without permission. Copies of dissertations may be obtained by Telephone (800) 1-800-521-0600. Web page:]
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Publication Type: Dissertations/Theses - Doctoral Dissertations
Education Level: Higher Education; Postsecondary Education; Two Year Colleges
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: N/A