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ERIC Number: ED553927
Record Type: Non-Journal
Publication Date: 2013
Pages: 146
Abstractor: As Provided
Reference Count: N/A
ISBN: 978-1-3031-2372-6
The Use of Gap Analysis to Increase Student Completion Rates at Travelor Adult School
Gil, Blanca Estela
ProQuest LLC, Ed.D. Dissertation, University of Southern California
This project applied the gap analysis problem-solving framework (Clark & Estes, 2008) in order to help develop strategies to increase completion rates at Travelor Adult School. The purpose of the study was to identify whether the knowledge, motivation and organization barriers were contributing to the identified gap. A mixed method approached was used to collect data. Fifty-eight students participated in a survey; in addition, 10 students and 4 teachers were interviewed. The surveys and interviews helped validate assumed causes that were formulated after conducting scanning interviews and reviewing scholarly literature. The validated assumed causes for motivation were: lack of goal setting, motivated by external factors, lack of mental effort, and lack student persistency in the program. The surveys and interviews validated the following assumed causes regarding to knowledge and skills: students lack metacognitive skills, students do not know how to study effectively, students are unable to assess that they need help, and students do not know where to obtain help. For culture and organization barriers, it was found that students are faced with: contextual issues, distractions in the classroom, and not being allowed to take books home. Solutions to close the validated causes were developed. Research on adult schools has been limited. The use of the gap analysis framework (Clark & Estes, 2008) in this study demonstrates one approach adult schools could use to guide the organization in reaching its goals. [The dissertation citations contained here are published with the permission of ProQuest LLC. Further reproduction is prohibited without permission. Copies of dissertations may be obtained by Telephone (800) 1-800-521-0600. Web page:]
ProQuest LLC. 789 East Eisenhower Parkway, P.O. Box 1346, Ann Arbor, MI 48106. Tel: 800-521-0600; Web site:
Publication Type: Dissertations/Theses - Doctoral Dissertations
Education Level: Adult Education
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: N/A