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ERIC Number: ED551878
Record Type: Non-Journal
Publication Date: 2012
Pages: 168
Abstractor: As Provided
Reference Count: N/A
ISBN: 978-1-2678-5363-9
Examining Success Factors Related to ERP Implementations in Higher Education Shared Services Projects
Stoyanoff, Dawn Galadriel Pfeiffer
ProQuest LLC, Ph.D. Dissertation, Capella University
This study examined the enterprise resource planning (ERP) implementations that utilized a shared services model in higher education. The purpose of this research was to examine the critical success factors which were perceived to contribute to project success. This research employed a quantitative non-experimental correlational design and the Project Implementation Profile (PIP) originally designed by Slevin and Pinto (1986) to survey respondents. Respondents were mostly female functional team members at institutions of higher education who maintained an institutional tenure greater than 10 years. The majority of the respondents worked on projects in the execution phase and predicted successful project completion. An on-line survey was conducted, and results were gathered and examined using descriptive, summary, and inferential statistical analysis. Analysis of the data revealed that all ten success factors were predictors of project success by various degrees. Of the critical success factors analyzed, communication and troubleshooting were the only ones significantly related to project success of shared services ERP implementations in higher education. [The dissertation citations contained here are published with the permission of ProQuest LLC. Further reproduction is prohibited without permission. Copies of dissertations may be obtained by Telephone (800) 1-800-521-0600. Web page:]
ProQuest LLC. 789 East Eisenhower Parkway, P.O. Box 1346, Ann Arbor, MI 48106. Tel: 800-521-0600; Web site:
Publication Type: Dissertations/Theses - Doctoral Dissertations
Education Level: Higher Education; Postsecondary Education
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: N/A