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ERIC Number: ED550329
Record Type: Non-Journal
Publication Date: 2011
Pages: 159
Abstractor: As Provided
Reference Count: N/A
ISBN: 978-1-2678-0493-8
Client Aggression toward Rehabilitation Counselors Employed by State Vocational Rehabilitation Agencies
Trice, April Lynette
ProQuest LLC, Ph.D. Dissertation, University of Northern Colorado
Through a series of interviews this transcendental phenomenological study explored how rehabilitation counselors employed by state vocational rehabilitation agencies experienced client aggression. More specifically, it examined the circumstances involved when client aggression manifested in the work lives of rehabilitation counselors. This study also reported the psychological effects client aggression had on rehabilitation counselors and the perceived cause of client aggression toward rehabilitation counselors. The investigation was limited to 13 rehabilitation counselors employed by a mid-western and western state vocational rehabilitation agency. Rehabilitation counselors employed in the mid-western state served clients in a large metropolitan city. Rehabilitation counselors in the western state served clients in what is known as the Front Range. Although this investigation involved rehabilitation counselors, it should not be generalized to any other group of rehabilitation counselors. The compendium of data rendered five overarching themes: (a) client aggression toward rehabilitation counselors, (b) client aggression toward other rehabilitation counselors, (c) psychological responses, (d) diffusion, (e) zero tolerance and safety measures, and (f) perceived causes of aggression. Findings revealed that rehabilitation counselors were exposed to verbal and non-verbal acts of intimidation and aggression and property damage and destruction. Excessive yelling, cursing, shouting, and intense eye gazing, pacing, and banging and toppling of tables were some of the experiences reported by rehabilitation counselors. The psychological responses to client aggression ranged from no effect to fear and anger. Researchers in the area of client aggression were not certain why some clients tended to become aggressive. Most theorists asserted that a person's past experiences and current circumstances lead to aggressive behaviors. Other researchers believed that social perils like unemployment, underemployment. prejudices, and poverty breed aggression in communities. Similarly. rehabilitation counselor theories on why clients become aggressive varied greatly. Agency service limitations, medication noncompliance, and ambiguous policy and procedures were viewed as causes of client aggression by rehabilitation counselors. Until further research is conducted addressing the many variables that contribute to client aggression, rehabilitation counselors must continuously implement and practice safety precautions that include work setting and personal safeguards and in-service trainings that address client aggression. [The dissertation citations contained here are published with the permission of ProQuest LLC. Further reproduction is prohibited without permission. Copies of dissertations may be obtained by Telephone (800) 1-800-521-0600. Web page:]
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Publication Type: Dissertations/Theses - Doctoral Dissertations
Education Level: N/A
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: N/A