NotesFAQContact Us
Search Tips
ERIC Number: ED548925
Record Type: Non-Journal
Publication Date: 2012
Pages: 135
Abstractor: As Provided
Reference Count: N/A
ISBN: 978-1-2677-4881-2
Crisis Management Plans in Higher Education: Commonalities, Attributes, and Perceived Effectiveness
Lott, Mary Keane
ProQuest LLC, Ph.D. Dissertation, Gallaudet University
Crisis has remained as prevalent in our lives today as it ever has been, especially in this post-9/11 era. People handle all types of crises, whether personally, professionally or socially. Arguably, people's worldviews after the tragedies of September 11, 2001 have never been the same, including the way they manage and respond to crises. This study examined the crisis management plans of five Washington, D.C. Consortium of Universities institutions. The depth of the universities' readiness and responses to managing crises were explored to discover how administrators evaluated their institution's "Crisis Management Plan" effectiveness. This present study was adapted from previous studies done by Akers (2007), Catullo (2008), and Zdziarski (2001), while introducing a "Four-Level Emergency Response Schema Model." A quantitative survey was sent out to the five institutions using "Survey Monkey®," with a series of follow-up interviews involving five individuals randomly selected from the institutions. The results of this study indicated members of the "Crisis Management Team" believed that their institutions were "ready" and "sufficiently knowledgeable" to manage any response to a campus crisis. However, other respondents such as faculty, staff, and students felt that they were not as familiar with their institution's "Crisis Management Team" procedures, nor did they feel as ready to respond to a crisis if one was about to occur on their campus during the time of this survey. The results of this study support the need for university administrators to increase their attention on what they communicate, how often they should communicate, and through what medium they should be communicating with their campus constituencies during a crisis. At the very minimum, the modalities and content of such timely communications should include sharing updates that provide in-depth details of crisis procedures, explaining access to various alert systems, conducting campus-wide drills/training, and soliciting feedback from all constituencies, both on and off campus. In a word, they must live the proverbial saw: "Being forewarned is being fore-armed." . [The dissertation citations contained here are published with the permission of ProQuest LLC. Further reproduction is prohibited without permission. Copies of dissertations may be obtained by Telephone (800) 1-800-521-0600. Web page:]
ProQuest LLC. 789 East Eisenhower Parkway, P.O. Box 1346, Ann Arbor, MI 48106. Tel: 800-521-0600; Web site:
Publication Type: Dissertations/Theses - Doctoral Dissertations
Education Level: Higher Education; Postsecondary Education
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: N/A
Identifiers - Location: District of Columbia; Maryland; Virginia