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ERIC Number: ED548918
Record Type: Non-Journal
Publication Date: 2012
Pages: 90
Abstractor: As Provided
Reference Count: N/A
ISBN: 978-1-2677-4512-5
Higher Education Leadership: Servant Leadership and the Effects on Student Satisfaction
Padron, Joshua
ProQuest LLC, Ed.D. Dissertation, Argosy University, Sarasota
The enormous challenge confronting higher education today in relation to its revenue shortfall, lack of student persistence and low graduation rates are problematic. The literature proposes that if an institution of higher education increases student satisfaction rates, they will increase student persistence. Also, the literature suggests that an engaged faculty, staff, and administration can lead to a better student learning environment. This exploratory study attempted to understand the levels of servant leadership at a university system in the United States, and to identify whether any correlation existed between the level of servant leadership and the level of student satisfaction. This research used Laub's (2000) Organizational Leadership Assessment (OLA) to measure servant leadership at the organizational level, and to determine whether the university system under study could be categorized as a servant organization using Laub's index. The Net Promoter Score (NPS) was used to measure the level of student satisfaction rate across the university system. [The dissertation citations contained here are published with the permission of ProQuest LLC. Further reproduction is prohibited without permission. Copies of dissertations may be obtained by Telephone (800) 1-800-521-0600. Web page:]
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Publication Type: Dissertations/Theses - Doctoral Dissertations
Education Level: Higher Education; Postsecondary Education
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: N/A