NotesFAQContact Us
Search Tips
ERIC Number: ED547495
Record Type: Non-Journal
Publication Date: 2012
Pages: 170
Abstractor: As Provided
Reference Count: N/A
ISBN: 978-1-2674-4959-7
Institutional Agents' Impact on Transfer Student Success through the Avenue of Social Capital
Jimenez, Paul William
ProQuest LLC, Ed.D. Dissertation, University of Southern California
This study demonstrates that institutional agents at the community college make a significant difference in the lives of students by supporting them during the transfer process. This study brings a critical perspective to the education field by giving a voice to institutional agents at the community college level. Utilizing the social capital theory framework and Stanton-Salazar's (2001a; 2001b; 2004; 2006; 2010) concept of institutional agents, the researcher found that institutional agents played various support roles and provided several types of resources. It was necessary for participants to play several roles because students at the community college had a unique set of needs. This study used a narrative approach. Data was collected through semi-structured interviews, self-assessments, and narrative summaries with 13 institutional agents. Findings suggest that: 1) institutional agents fulfill multiple roles; 2) establishing working relationships is key to the transfer process; and 3) life histories impact the roles that institutional agents perform. Connected to the three themes in this study, the data analysis revealed that the types of roles played by participants and the level of support they provided to students were based on four variables: "1) student's needs"; "2) the institutional agent's experience"; "3) the institutional agent's level of expertise"; and "4) the institutional agent's professional role at the community college." Through the lens of the 13 participants, data emerged that can impact the work of practitioners at community colleges and four-year institutions. [The dissertation citations contained here are published with the permission of ProQuest LLC. Further reproduction is prohibited without permission. Copies of dissertations may be obtained by Telephone (800) 1-800-521-0600. Web page:]
ProQuest LLC. 789 East Eisenhower Parkway, P.O. Box 1346, Ann Arbor, MI 48106. Tel: 800-521-0600; Web site:
Publication Type: Dissertations/Theses - Doctoral Dissertations
Education Level: Higher Education; Postsecondary Education; Two Year Colleges
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: N/A